FAQS

Frequently Asked Questions

Who is eligible to stay at The Ballard House?

Patients who are receiving treatment for a life threatening or critical illness. A primary caregiver is required to stay with patients when receiving treatment. All primary caregivers must be 18 years of age, however there is no age restriction on a patient to qualify.

Can my family stay with me or visit me during treatment?

Yes, a maximum of 2 guests per room besides patient and primary caregiver.

Do you do background checks?

Yes, a background check is performed on the patient, and any person who stays overnight at The Ballard House. 

How do I get referred to The Ballard House?

All referrals must come from a (1) hospital or medical facility, (2) physician, social worker, or (3) service or community outreach organization.

How long can I stay at The Ballard House? 

A maximum of 30 days is approved when application is received. If additional nights are required, you must have your physician or social worker contact The Ballard House for an extension. We extend 2 weeks at a time up to a maximum of 90 days.

Do you provide transportation to and from the medical facilities?

At this time The Ballard House does not provide any transportation, however we have availability to assist with EZ Tags.

What should I bring?

Bring any personal hygiene items you will need. The Ballard House does provide pillows, bed linens and towels.

Are laundry facilities available?

Yes, there is a free laundry facility both up and down stairs.

Does The Ballard House provide any medical services?

No, The Ballard House does not provide medical assistance or services of any type. We are your “home away from home” during your treatment.

Is there a kitchen where I can cook my meals?

Yes, we have a full service kitchen where you are welcome to prepare your meals as well as a kitchenette in each guest suite where simple items can be prepared in the microwave.

What are your daily guest fees?

It is the goal of Cinco Charities, Inc. to never have to charge anyone for their stay at The Ballard House, however donations are always appreciated.

What are your check in and check out times?

We try to be flexible, as we understand flights can be delayed or traffic can mess up your schedule, but the earliest check in time in the morning is 9 AM and the latest check in time in the evening is 7:30 PM.

Any other questions you may have will probably be answered on the application which you can find right here on our website, but if you have other concerns  you are welcome to contact us at The Ballard House. 

Ballard House Naming Rights Sponsors

The Ballard House was named In honor of longtime Katy residents Monty and Erin Ballard. Monty started The Ballard Foundation to assist Cinco Charities financially in the construction of their vision, a Hospital Hospitality House in Katy. A memorial to Monty's dad, Carroll Ballard, a longtime working Texas cowboy is located in the lobby of the Ballard House. His saddle and other memorabilia are displayed.